Confirmation email is sent once the order has been packed and a QR code is sent when your order is ready for pickup
Free delivery to TVG Xpress and Dropp pickup locations in Iceland
Home delivery with TVG Xpress
Confirmation email is sent once your order has been handed over to TVG Xpress and TVG Xpress contacts you via SMS or phone call
Home delivery reaches to about 94% of Iceland (requires Zip code)
Home deliveries are charged according to the carriers' price list
Delivery time is 0-3 business days
Reykjavík Capital area and the South-Western area
Ready for pickup in 0-1 business day.
Other locations in Iceland
Ready for pickup in 1-3 business days depending on your locations.
Orders are handed over to our carriers the same or next business day
Orders that are made before 11 am on business days are usually handed over to the carrier on the same day. Orders that are made after 11am, during weekends or holidays are handed over to carriers on the preceding business day
Lúdus ehf. reserves the right for longer delivery times due to high service loads, or for any unforeseeable circumstances in our carriers services, such as weather conditions or technical issues.
14 day return policy
14 day return policy
Customer can exchange for a different size or item or ask for a refund. Sale items are not refunded.
It is fastest and easiest to come by our store for returns and exchanges - in store exchanges and returns are free of charge.
You can also email us by replying to the confirmation email for your order or emailing us with your order number and relevant information about your return request: email us.
Cost for return shipments are according to the carriers' price list at each time
Please note that return shipments can take a few business days
14 day return policy on unused items which must be returned in the original condition with labels and original packaging. Please not special terms on returns for swimwear - returns for swimwear are only accepted if the hygiene
Shipping costs are not refunded
Refunds are generally made with the original payment method used, but Lúdus ehf. reserves the rights for refunding through bank transfers when needed.
Refunds are always made as soon as possible and always withinn 14 days from the acceptance of the product in our store.