FAQ

FUNCTIONALITY OF THE E-COMMERCE SHOP

Here you can find FAQ about the functionality of the website

It may be necessary to show some parts of the site in Icelandic due to the functionality of the site through Shopify. It can also occur that we have not updated the English version due to updates of the site or we have simply forgotten. You are welcome to send us a tip if you see parts of the site in Icelandic which you believe should be translated into English.

DELIVERY OPTIONS

Here you can find FAQ about our delivery options

We ship orders to all places in Iceland where TVG Express/Flytjandi offer pickup services.

Learn more on our page ondelivery options

We are unfortunately not able to ship outside of Iceland due to business contracts with our suppliers.

Delivery times are dependent on the delivery option chosen and the location for the delivery.

Most orders should be delivered in 1-3 days except during peak days or periods of the year, when we reserve the right to longer delivery times.

You can explore our delivery options here

We would like to inform our customers that our site for delivery options lists the options in the order we expect will take the least time to be delivered to the customer.

RETURNS & REFUNDS

Here you can find FAQ about exchanges, returns and refunds

All information about returns & refunds can be found here