Returns & refunds

  • 14 day return policy
    • Customer can exchange for a different size or item or ask for a refund. Sale items are not refunded.
  • It is fastest and easiest to come by our store for returns and exchanges - in store exchanges and returns are free of charge.
    • For return shipments, please login and create a return request: Login - create a return request 
    • You can also email us by replying to the confirmation email for your order or emailing us with your order number and relevant information about your return request: email us.
      • Cost for return shipments are according to the carriers' price list at each time
      • Please note that return shipments can take a few business days
  • 14 day return policy on unused items which must be returned in the original condition with labels and original packaging. Please not special terms on returns for swimwear - returns for swimwear are only accepted if the hygiene
  • Shipping costs are not refunded
  • Refunds are generally made with the original payment method used, but Lúdus ehf. reserves the rights for refunding through bank transfers when needed.
  • Refunds are always made as soon as possible and always withinn 14 days from the acceptance of the product in our store.

 All further information on returns can be found here: Returns and refunds